Transaction Guide

Each purchased itinerary (travel plan) is made available to the buyer as a personal, non-commercial digital license linked to their user account. This license is exclusive to the buyer and may not be transferred, resold, or used for commercial purposes.

The buyer may share access to the itinerary with up to 10 (ten) users who are added as friends on the platform and are part of the same travel plan, strictly for personal planning purposes and only within the platform. Any copying, distribution, or sharing of the content outside the platform is strictly prohibited.

Please note that as a content creator or seller, your itinerary may be viewed by a maximum of 10 (ten) users per purchase. This limitation is designed to protect your moral and financial rights under Law No. 5846 on Intellectual and Artistic Works.

Vayabo enforces technical restrictions to prevent unauthorized use or sharing of content. Any breach of these terms may result in sanctions on the relevant accounts.

 

 

Vayabo Intermediary Service Provider Tab Operation Guide

Last updated: July,22 2025

This guide has been prepared for Buyer-Users who wish to purchase routes (digital content), consultation sessions, or guided tours on the Vayabo platform, and for Seller-Users (“Creator”)  who offer such content.

This guide has been prepared in accordance with the Electronic Commerce Regulation Law No. 6563, the Consumer Protection Law No. 6502, the Regulation on Distance Contracts, and Article 7 of the Regulation on Electronic Commerce Intermediary Service Providers dated 29.12.2022.

 

A. FOR BUYERS

1. Order Stages and Technical Steps

  • Log in to the platform using your iOS device (Vayabo operates exclusively on iOS operating system devices).
  • Select the content you wish to purchase (Route, Consultation, Guided Tour).
  • Review the service details (content, date, capacity, price, cancellation conditions, etc.).
  • Click the “Buy” button.
  • Enter your delivery and payment information.
  • Before placing your order, the Pre-Contractual Information Form  and the Distance Sales Agreement are provided electronically. Please read these documents carefully and approve them before proceeding to the payment stage.
  • Post-purchase:
    • Route content: instant digital delivery.
    • Guided Tour: performance of the service on the designated date/time.
    • Consultation: performance of the service online on the planned date.

 

2. Order Stages and Technical Steps

  • The Pre-Contractual Information Form and the Distance Sales Agreement related to your order will be sent via e-mail once payment is complete.
  • They can also be accessed from the in-app “Order History” screen.
  • All documents pertaining to transactions and operations conducted on the platform will be retained for a minimum of 10 years.

 

3. Rectification of Data Entry Errors

  • Summary information is displayed on the order screen.
  • Information can be updated before payment using the “back” or “edit” buttons.
  • Post-order modifications are only possible based on the content type and with Seller approval.

 

4. Right of Withdrawal

A. Cases Where the Right of Withdrawal Does Not Apply

In accordance with Vayabo Pre-Contractual Information Form  (“PID”) Article 4.1 and Article 15 of the Regulation on Distance Contracts, the right of withdrawal does not apply to the following services:

  • Route Sale (Digital Content): This is digital content performed instantly and falls within the scope of Article 15/ğ of the Regulation.
  • Guided Tour: This is a service performed within a specific date and time frame. The right of withdrawal cannot be exercised under Article 15/g of the Regulation.
  • Consultation Appointments Taken on the Same Day (Instant): Under Article 15/h of the Regulation, the right of withdrawal cannot be exercised in contracts for services whose performance has begun with the consumer’s consent before the expiration of the right of withdrawal period.
  • Customized Consultation Service: If work has commenced on content specially prepared for the Buyer’s personal travel requests, there is no right of withdrawal. Under Article 15/b of the Regulation, the right of withdrawal cannot be exercised in contracts for goods prepared in line with the consumer’s requests or personal needs.

 

B. Cases Where the Right of Withdrawal Can Be Exercised for Consultation Sessions

The Buyer may exercise their right of withdrawal by submitting a cancellation request at least 24 (twenty-four) hours prior to the appointment time.

  • The request must be submitted in written form to info@vayabo.com .
  • The request must be delivered in a manner consistent with system records.
  • If it is verified that the service has not been performed and the notification period has been adhered to, the refund process will be initiated within a maximum of 3 business days.
  • Payment will be refunded using the method the Buyer originally used. Credit card refunds typically reflect in the account within 3–10 business days.

The right of withdrawal cannot be exercised for this service in the following circumstances:

  • If less than 24 hours remain until the appointment time.
  • If there was no attendance at the appointment (“no-show”).
  • If the appointment was booked on the same day.
  • If work has commenced on customized consultation content.
  • These provisions are regulated within the framework of PIF Article 4.2.1.

 

5. Dispute Resolution Mechanisms

  • Complaints and requests can be submitted via info@vayabo.com .
  • In case of a dispute, the Consumer Arbitration Committee or the Consumer Court at the Buyer’s domicile shall have jurisdiction.
  • In disputes arising from the commercial relationship between the Seller-User and Vayabo, the Seller-User (“Creator”) Agreement and its provisions shall apply.

 

B. For Seller Users (“Creator”)

1. Application and Content Publishing Process

Users who wish to publish content on the Vayabo platform initiate the application process by completing the “Seller-User (“Creator”) Application Form”.

Before applying, you must log in to the Vayabo mobile application and check the active content types offered on the platform (Route, Consultation Session, Guided Tour).

Not all service types may be active on the platform at all times. Some tabs may be temporarily closed due to technical, operational, or legal reasons.

The applicant should conduct their assessment knowing that they can only benefit from active service types; they must accept this situation and complete their application.

Following the application:

  • The membership fee is paid.
  • The Seller-User (“Creator”) Agreement is approved electronically.
  • The Seller-User Interface is made accessible, and content creation processes begin.

 

Important Note:

Vayabo is an online platform operator and intermediary service provider. The Seller-User Membership Fee collected during the application process is charged for access to the platform’s technical infrastructure, the Seller User panel, and content publishing services.

This fee is non-refundable for reasons such as withdrawal after application, closed content tabs, or changes in expectations.

 

2. Usage as a Seller-User (“Creator”) and Buyer Status

A Seller User acquires Buyer status if they purchase a service from another content producer and/or seller.

In such a case, the provisions contained in the following documents also apply to them:

  • Terms and Conditions
  • Pre-Contractual Information Form
  • Distance Sales Agreement

 

3. Access to Contracts and Documents

The Seller-User Agreement(“Creator”) is digitally accessible after the application.

For every sale, the Preliminary Information Form and Distance Sales Agreement generated by the system are provided to both the Buyer and the Seller-User (“Creator”) in an accessible manner.

 

4. Technical and Legal Responsibilities

The Vayabo application operates exclusively on iOS operating system devices. Content must be provided accordingly.

Seller-Users are obliged to comply with:

  • Electronic Commerce Law No. 6563,
  • Consumer Protection Law No. 6502,
  • Travel Agencies Law No. 1618,
  • Personal Data Protection Law No. 6698 (KVKK),
  • Law on Intellectual and Artistic Works (FSEK), and other relevant legislation.

Seller-Users (“Creators”) offering Guided Tours must possess the necessary licenses and documents.

 

5. Membership Fees and Commission Rates

Seller-Users pay a membership fee and are subject to the commissions defined in the Seller-User Agreement and made accessible through the Seller-User Interface.

Commission rates and membership fees may be changed by Vayabo based on the Seller-User’s activity level, service type, or campaigns.

Changes will be communicated to the Seller-User via in-system notification or e-mail and will become effective after 30 days.

The applicable rates will be actively presented in the Seller-User Interface.

 

6. Account Visibility, Privacy, Membership, and Support Management

  • Private Account Option: Users can set their accounts to private mode via Settings > Private Account. In private accounts, content and user profiles are accessible only to approved followers.
  • Public Visibility: When the private account feature is off, the user profile and content become accessible to all users. Users can change this visibility status at any time.
  • Profile Information Update: Users can update their profile information (e.g., username, description, image) via Settings > Account Center. These updates are applied instantly, and the modified information is displayed in its new form throughout the application.
  • Account Deletion: Users can request to delete their accounts from the Account Center tab. Deleting an account means the user’s access to the application ends; however, this action does not negate Vayabo’s obligations under applicable legislation regarding data retention periods and commercial record-keeping requirements. Unless otherwise decided by the platform, Vayabo retains personal data related to all operations and transactions on the platform for at least 6 (six) months from the date of account deletion and for at least 10 (ten) years from the date of the legal relationship related to the commercial transaction or service, as applicable.
  • User Responsibility: The user is responsible for the accuracy and timeliness of the information shared in their account. In this context, the user will be personally responsible for all consequences that may arise from providing incorrect information.
  • Data Security and Access: Privacy preferences only affect in-app access. Information provided by the user may be processed by DMY Teknoloji ve Pazarlama A.Ş. solely for legitimate purposes such as service provision, user support, and system security, in accordance with KVKK and relevant legislation.
  • Pro Membership Management: Users can review different membership plans offered by Vayabo, and upgrade or downgrade their existing memberships via Settings > Manage Your Pro Subscription. The features, rights, pricing, renewal conditions, billing periods, and cancellation conditions for each Pro membership plan are clearly stated in the respective section. The user is obliged to read and understand this information carefully before selecting a membership. The choices made and payment transactions become valid subject to the terms of the selected plan.
  • Internal Complaint and Support Mechanism: Users can submit all kinds of internal complaints, suggestions, and support requests to Vayabo using the Settings > Support tab within the application. This support area is a communication channel where users can systematically submit their applications and receive responses and guidance, and users can benefit from Vayabo’s internal complaint mechanism by using the relevant support channel. Decisions taken on Vayabo regarding the suspension of user accounts, restriction of content visibility, evaluation of complaints, or support requests are not based solely on automated systems. Such decisions are always made through human review and/or evaluation processes carried out by responsible teams. Fully automated profiling or algorithmic decision-making processes are not applied. Users have the right to object to any such decision taken within this scope via the support tab within the application.